FAQs
We offer secure online ordering through our encrypted order forms. Once you have added items to your basket and are ready to checkout, you must create an account. If you have already created an account with us, please log in. If needed, you can reset your password. It is important that you create your account with an active email address. We will email a confirmation with your order number to that address. (To ensure delivery, please add orders@lifesprings.net to your address book to prevent it from being lost in your spam folder.)
Once logged in, you'll be directed to a page where you can easily update your shipping or payment information, making the process as smooth as possible. You’ll receive your order number once you have submitted your order. We will notify you if we are out of stock on an item you order. Please supply us with a daytime phone number and email address (check it frequently) so that we may contact you if necessary. You will receive a call from a number you don’t know.
We respect your privacy and are committed to protecting your personal information. Whether it's through surveys, ordering, or email inquiries, your e-mail address will never be shared with any third party. You may occasionally receive order updates and promotional announcements from LifeSprings Resources, but you always have the option to opt out of receiving any of these emails
If you need to make changes to your order, please contact our customer service at 800-541-1376 as soon as possible. They will guide you through the process.
LifeSprings Resources is open Monday- Friday from 8:00 AM – 5:00 PM EST.
You may copy up to 10% of an LSR publication for personal study. Any multiple copies of a book requires you to request permission directly from LifeSprings Resources. As a publisher, we work hard to make our resources affordable. Please respect the fact that we have worked hard to create these books and resources and that our existence as a publisher depends upon people respecting the law regarding copying.
Please contact our customer service department at orders@lifesprings.net or 800-541-1376.
We individually verify the billing address of each credit card used in phone or online orders. This is done to provide added security and prevent risk of fraud. We ask for your card's billing address and verify its authenticity.
LifeSprings Resources' Merchandise Return Policy Merchandise returned by a customer must be returned and received by LifeSprings Resources within 4 weeks of the date of the invoice included with the merchandise.
- All returns must be accompanied by the original invoice provided by LifeSprings Resources.
- A restocking fee of 5% will be applied to Sunday school curriculum returns. (Five percent is derived from the total credit amount requested.)
- Only clean, saleable merchandise will be accepted.
- Only current merchandise can be accepted for credit.
- Out-of-print or discontinued items are not returnable.
- CD and DVD returns must be unopened.
- All customers are financially responsible for freight charges incurred during return shipment to LifeSprings Resources unless LifeSprings Resources created the error.
- All packages must have a return address.
- All items should be packed well and in the original packaging, if possible.
- If original packaging is not feasible, all merchandise should be packed to prevent damage during shipment. The condition in which LifeSprings Resources receives the merchandise will determine whether a return request is granted.
We do! If you’d like to visit us in person, the LifeSprings Bookstore is located at 2425 West Main St, Franklin Springs, GA.
We can only grant permission to reproduce material that we publish. We cannot grant permission for non-LSR publications.
LifeSprings Resources grants churches and other not-for-profit organizations permission to use material from our publications in church bulletins, newsletters, and other short-term non-book publications free of charge, within the following limits: the paragraphs quoted must not amount to a complete chapter of the book or account for 20% of the total work in which they are quoted.
A copyright notice should appear in the work as follows:
‘[Title] by [author], copyright [date] by LifeSprings Resources, used by kind permission.’
Have more questions? Get in touch with us at 800-541-1376.